Terms & Conditions

As you Crystal Lovers would be aware, each piece is individual and unique and these are natural items, so no two will be the same. Where possible this is the reason why you will see only one of the item available as the others may have to be listed separately.

In some cases, the Crystals may appear to be damaged or have some sort of flaws but again these are natural products and it's just the way the Crystal has been formed, mined or cut and polished. We take a lot of care in preparing and packing each order however in the rare occasion should you receive you item damaged, or the item is different to you order please get in touch and we shall assist with your concern. Photographic evidence would be required and you would need to get in touch within 3 days of receiving your item.

On high value items or orders of £250 or more, we would normally ship via a tracked 24 hr service, however we can't guarantee the services provided by a third party and we ask you for your patience with this. If your items delayed, please wait 3-5 working days before making contact. For Standard delivery please wait 7 working days.

Most items are packed and booked within 2-3 working days. We have many years of experience with Crystals and Minerals however, we all make mistakes and if you find you received an item that wasn't as mentioned then again get in touch and we shall address the problem.

Moreoever, product dimensions are estimates and may not be accurate due to the naturally varying nature of the products.

Note that this does not affect your statutory rights as a consumer.